Delete a family case closure record

If you created a case closure record in error, you can delete it as long as the record is in "In Progress" status.

Delete a case closure record as follows:

1. From the Home screen, click the Case tab. The Case Workload screen appears.

2. Click the case ID number link of the case you want to close. The Case Overview screen appears.

3. Click Case Closure in the link menu. The Case Closure(s) screen appears.

4. Click the delete link for the record you want to delete.

5. In the confirmation message, click OK. The system deletes the closure record.