Mark In Error Detail Page

Once a Case Recording is saved in Completed status, it becomes part of the case record and can no longer be deleted. If a recording is incorrect and cannot be reasonably corrected through the addition of an addendum, or if a recording was inadvertently entered in the wrong case, then the recording can be Marked In Error.  Marking a case recording in error will exclude it from reports but will not remove it from the case record.

Note:  Marking a case recording in error can only be done by the case recording Creator or the employee identified in the recording as Recorded For.  FCCR’s can also mark recordings in error with Team Leader approval.  

To mark a case recording in error:

• Select the case recording from the Recording List.
• Scroll to the bottom of the Recording Detail screen and click Mark In Error to open up the Mark In Error Detail screen.
• Enter an explanation of why the case recording is being marked in error in the Mark In Error Narrative box.
• Click Expand to make the Mark In Error Narrative box larger.
• Click Spell Check to check the spelling of your narrative.

• Click Clear to delete the Mark In Error Narrative.

• Click Save to complete the entry.  This will change the status of the case recording to Created In Error and return to the Recording Detail screen.
• Click Cancel to cancel the entry.

Knowledge Base...

[CM40 s06] (revised March 2018)