Online support tools

TFACTS provides different ways to support you on your job, depending on your needs at a given time, as follows:

Tool

How to display it

When to use it

Online Help

Help & Training header link > Online Help

You need assistance completing records in TFACTS, glossary definitions, or other information about TFACTS.

Online Help

Help link on a screen

You want information about the current screen, including its purpose, how to complete it, field definitions, or any State policies related to it.

Web-based training

Help & Training header link > Web-based Training

You are new to TFACTS and want to learn how to use it or want to practice using it.

Online State policies

Help & Training header link > Rules, Regulations, & Policy

You want to refer to State policies for job-related assistance.

Online State policies

A link on a screen-level help topic

You want to refer to State policies that are related to subject matter of the current screen.