Show 

Home > case > Find the new case record

Find the new case record

Process: Record a case profile

You can open a new case assigned to you from your Case Workload screen.

  1. From the Home screen, click the Case tab. The Case Workload screen appears.

  2. Open the list of cases by clicking next to your name. The list of assigned cases appears.

  3. Click the case ID number link for the case you want to view. The Case Overview screen appears.  

  4. Under Case Actions, click the View Case Information link. The Case Information screen Case Detail tab.  

  5. Click Next Task> below to continue.