Locate CPS Intakes and Investigations after Linking

A CPS Intake is listed on the Home Workload page of the worker to whom it is assigned until it is linked to a CPS Investigation Case.  At that time the CPS Intake becomes part of the CPS Investigation Case and ceases to be listed on the worker's Home Workload page.  The CPS Investigation case is listed on the CPS worker's Home Workload page of the CPS worker to whom it is assigned. 

When a CPS Investigation Case gets linked to an Ongoing Family Case and remains assigned to the same CPS worker, both the CPS Investigation Case and the Ongoing Family Case are listed on the CPS worker's Home Workload page.  When a CPS Investigation Case gets linked to an Ongoing Family Case and gets assigned to a different worker, the Ongoing Family Case is listed on the new worker's Home Workload page but not the CPS Investigation Case.  The CPS Investigation Case is/is not listed on the prior CPS worker's Home Workload page.

  1. Locating CPS Intakes
  2. Locating CPS Investigation Cases

 

Locating CPS Intakes

When a CPS Intake gets linked to a CPS Investigation case (that is not linked to an Ongoing Family case), the CPS Intake ceases to be on the Intake worker's Home Workload page.  The CPS Intake can be located from (1) the Intake Search page, (2) Person Search and TFACTS History pages and (3) the Investigation case it is linked to.

Locating a CPS Intake from the Intake Search page:

  1. Click the search link at the top of the page.  The Person Search screen displays.

  2. Click the Intake Search tab.  The Intake Search screen displays.

  3. Enter search criteria and click Search.  The Search Results display.

  4. Select a CPS Intake from the Results list based on the Intake Date, Name, Type, Track, Case ID, Case Name and/or the County of Jurisdiction.  Narrow the results down by filtering on Category = CPS and Intake Type = CPS.  Also filter on Date Received.

Locating a CPS Intake from the TFACTS History page:

If you want to locate a particular CPS Intake and you do not know the Intake ID number nor the CPS [Investigation] Case ID number then locate a case member on the Person Search screen, navigate to the case member's Person Home Page and use the TFACTS History link to locate the CPS Intake.  See the steps below.

  1. Click the search link at the top of the page.  The Person Search screen appears.

  2. Enter what you know about the person such as last name and first name and click Search.  The search results will be listed on the Person Search screen.

  3. Select a person from the list.  The Person Home Page displays.

  4. Click TFACTS History.  The TFACTS History screen appears listing Intake History with the number of intakes in parenthesis.

  5. Expand Intake History.  The CPS Intakes will be listed.

  6. Click an Intake ID.  The Basic Intake screen appears.

Locating a CPS Intake from the CPS Investigation Case it is linked to:

  1. On your (or your staff's)  Home Workload page, locate and select a CPS [Investigation] Case by scrolling or filtering.  The Investigation Overview screen appears.

  2. Click the Investigation Topics tab.  The Investigation Topics screen displays.

  3. Click the Linked Intakes link.  The Linked Intakes List screen displays.

  4. Click the Intake ID.  The Intake Basic screen appears with Intake details.

 

 

Locating CPS Investigation Cases

Locating an Intake from a CPS [Investigation] Case

  1. Select a CPS [Investigation] Case from the Results.  The Investigation Overview screen appears.

  2. Click the Investigation Topics tab.  The Investigation Topics screen displays.

  3. Click the Linked Intakes link.  The Linked Intakes List screen displays.

  4. Click the Intake ID.  The Intake Basic screen appears with Intake details.

Locating Ongoing [Family] Cases that are linked to CPS [Investigation] Cases:

When a CPS [Investigation] Case gets linked to an Ongoing [Family] Case, the worker assigned to the Ongoing [Family] Case will NOT see the Ongoing [Family] Case on their Home Workload page.  Instead, they will see the linked CPS [Investigation] Case on their Home Workload screen.  Both the CPS [Investigation] Case and the Ongoing [Family] Case can be located from  the Case Search page by searching on Case ID number, if known.   The Ongoing [Family] Case can be accessed from within the CPS [Investigation] Case.  Both cases can be accessed from the TFACTS History page.  The TFACTS History page can be accessed from the Person Search page.

Locating a case from the Case Search page

  1. From the TFACTS Home Workload page, click the Case tab.  The Case Search page displays.

  2. Enter the Case ID number - either a CPS [Investigation] Case or an Ongoing [Family] Case number.  The Investigation Overview screen displays for a CPS [Investigation] Case and the Case Overview screen displays for an Ongoing [Family] Case.

  3. From the Investigation Overview screen, to get the linked to Ongoing [Family] Case number,

    1. Click the Investigation Topics tab.  The Investigation Topics screen displays.

    2. Click Link Investigation to Case under the 'Topic' heading.  The Link Case screen displays.

  4. From the Case Overview screen, to get the linked to CPS [Investigation] Case number,

    1. Click 'Investigations Linked' in the left blue menu.

Locating a CPS Investigation Case from the TFACTS History page:

If you want to locate a particular CPS Investigation Case and it is not on your Home Workload screen and you do not know the CPS Investigation Case ID number, then locate a case member on the Person Search screen, navigate to the case member's Person Home Page and use the TFACTS History link to locate the CPS Investigation Case.  See the steps below.

  1. Click the search link at the top of the page.  The Person Search screen appears.

  2. Enter what you know about the person such as last name and first name and click Search.  The search results will be listed on the Person Search screen.

  3. Select a person from the list.  The Person Home Page displays.

  4. Click TFACTS History.  The TFACTS History screen appears listing Investigation History with the number of investigations in parenthesis.

  5. Expand Investigation History.  The CPS Investigations will be listed.

  6. Click a CPS Investigation Case ID.  The Case Overview screen appears.

Alternately, take this route:

  1. Click the search link at the top of the page.  The Person Search screen appears.

  2. Enter what you know about the person such as last name and first name and click Search.  The search results will be listed on the Person Search screen.

  3. Select a person from the list.  The Person Home Page displays.

  4. Click TFACTS History.  The TFACTS History screen appears listing Case History with the number of cases in parenthesis.

  5. Expand Case History.  The family cases to which this person is a member of, if any, are listed below the Case History listing.

  6. Click the Case ID of any of the cases listed. The Case Overview screen displays.

  7. Click the Investigations Linked link in the left blue menu.  The Investigations Linked screen displays.

  8. Click the Investigation ID on the row of an investigation.  The Investigation Overview screen displays.

  9. Click the Linked Intakes link.  The Linked Intakes List screen displays.

  10. Click the Intake ID to view the intake information.

Locating a CPS Investigation Case from an Ongoing Family Case

  1. Select the Ongoing Family case from the Home Workload page.  The Case Overview screen displays.

  2. Click Investigation Linked in the left, blue navigation menu.  The Investigations Linked screen displays with investigation case numbers listed that are linked to the Ongoing Family case.