Mark a Case Recording In Error

Once a Case Recording reaches “Completed” status, it becomes part of the permanent record and can no longer be deleted. If a recording is incorrect and cannot be reasonably corrected through the addition of an addendum, or if a recording was inadvertently entered in the wrong case, then you can mark the recording ”In Error”.  Marking a case recording “In Error” will allow it to be excluded from reports but will not remove it from the case record.

1. To mark a case recording in error, select to view the completed case recording.
2. On the Case Recording Details page, click the "Mark In Error" button.  This will bring the Mark In Error entry page into focus.
3. Enter an explanation of why the recording is being marked in error in the "Mark In Error Narrative" field.
4. To save the entry, click the "Save" button.  This will change the status of the case recording to "Created in Error" and will navigate back to the Case Recordings Details page.
5. Click "Cancel" to cancel the entry.
6. Note:  Marking a case in error can be done only by the case recording 'Creator' or the employee identified on the recording as 'Recorded For'.

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