Record case services for individuals

You record case services whenever you identify the family's needs Needs (formerly referred to as Concerns) are behaviors and risks displayed by the child or family. This should include the reasons for DCS involvement with the family/child. during the life of a case. Accurately recording the service provided, as well as the family's barriers, allows the Department to measure the effectiveness of a service in addressing the specific concern.

Paid services must be recorded separately for each person in the case. The narrative may be applied to all case members. Unpaid services may be assigned to a group of case members. See Record case services for case member groups.

A case service record must be associated with each concern (risk contributor) identified on the permanency plan A permanency plan is the actions (or tasks) to be carried out to enable a child who is currently in DCS custody to move into a permanent living arrangement that is free from harm.. See Record a permanency plan for more details.

Follow these steps to record case services for an individual case member. (Begin at step 5 if you are recording service information as part of a service assessment for a case review.)

1. From the Home screen, click the Case tab. The Case Workload screen appears.

2. Open the list of cases by clicking next to your name. The list of your assigned cases appears.

3. Click the ID number of the case you want to update. The Case Overview screen appears.

4. Click Case Services in the link menu. The Case Services screen appears.

5. Select a case member and click Add Case Services to record a new service. The Service Information screen appears.

6. Complete these required fields:
   
   Service Record Date
   Service Category
   Service Type
   Status
   
   You can update the status to "Provided" if your employing agency has a contract with the provider for the service.

7. If the service is planned or provided, complete the date fields.

8. If a specific resource will provide this service, link the service record with a resource.

   a.	Click Link Provider. The Resource Match screen appears.
   b.	In the Child Information area, complete the fields to describe the child's characteristics.
   c.	Click Search. The matching resources appear in the Resource Match Search Results area.
   d.	Select the check box next to the resource you want to select for this service.
   e.	Click Select. You are returned to the Service Information screen.
   	This action initiates the payment of services for which payment has been authorized. It also allows the system to report the services being provided and the various service providers the organization is using.

9. Click Save. You are returned to the Case Services screen.