Change a person's primary address

While a person profile may have more than one active address (of different types), only one may be the primary address. Whenever a person's primary address has been changed, the system sends an email notification to the workers assigned to the person's case record or provider record.

Correct a person's primary address as follows:

1. Click the search header link to find the person record for the person.

2. In the Person Overview screen, click the Person Profile link. The Basic tab of the profile appears.

3. Click the Address tab. The Person Address screen appears. The Primary column indicates the primary address.

4. If the correct primary address is in the list, select the option field in the Primary column, then click Save. The correct primary address appears at the top of the list.

5. If the correct primary address is not displayed on this screen, determine if the address is listed in history so you can reactivate it. See Reactivate a person's old address.

6. If the correct primary address does not appear in the history, then add the new address.

7. Click Save. You are returned to the Person Address screen and the new address appears in the list. Any previous address of the same type is automatically end-dated and moved to the address history.

8. Select the option field in the Primary column if it is not already selected for the correct primary address.

9. Click Save.