View alerts for a worker on your team
If you are a team leader, you can view the alerts of the workers who are assigned to you. The system generates alerts to remind employees that certain actions need to be taken on work items. See About alerts for more details on alerts.
Follow these steps to view the alerts for employees on your team:
From the Home screen, click the view all alerts link in the upper-right corner of the screen. The Alerts Search screen appears.
In the Employee list, select the employee you want to view.
Click Search. The alerts generated for this employee appear in the search results.
Click the link for the case work category. The alerts in that category appear.
Click Close. You are returned to the Desktop screen.