Close a family case

You close a family case when services to the family are no longer needed or being provided and the Department terminates involvement with the family. The system allows you to close case only when:

• All associated work items, such as a safety assessment, are closed.

• All placement episodes have a discharge date.

• The legal status for each child case member is expired or terminated.

• All mandatory alerts on the case have been disposed.

• A case disposition has been recorded for linked CPS intakes.

• A case review has been approved within 30 days of the supervisor's approval of the case closure.

• Associated paid case services have been end-dated with the date of the case closure.

• For an ICPC case, closure has been initiated by the ICPC worker or supervisor who is assigned to the case, and that worker or supervisor is the only ICPC worker or supervisor who is assigned.

Follow these steps to close a family case.  

1. From the Home screen, click the Case tab. The Case Workload screen appears.

2. Open the list of cases by clicking next to your name. The list of your assigned cases appears.

3. Click the case ID number link of the case you want to close. The Case Overview screen appears.

4. Click Case Closure in the link menu. The Case Closure(s) screen appears.

5. Click select to complete an "In Progress" case closure record, or click Add Case Closure to create a new case closure record. The Case Closure Details screen appears.

6. Complete the fields on this screen. You must complete at least these fields:
   
   Case Closure Reason
   Ongoing Closure Checklist Completed

7. Click Approval. The system checks that all work is completed on the case so that it may be closed. If all work items are complete, the system sends a notification to the team leader for approval. Continue to step 8 below.

8. If any work items are not compete, the Unresolved Items for Closure screen appears and displays the items you need to finish.

   a.	Review the items and click Close. You are returned to the Case Closure Details screen.
   b.	Click Save. You are returned to the Case Closure(s) screen.
   c.	Finish the unresolved items in the case and then repeat steps 1 – 6 above.

9. Click Save. You are returned to the Case Closure(s) screen.