View the history of intake worker assignments
The system tracks all CPS intake assignments beginning with the initial recording of the intake until the intake is linked to a case. You can view details about the recording and each assignment.
Follow these steps to view the history of intake worker assignments.
From the Home screen, click the Intake tab. The CPS Workload screen appears.
Filter the intake results click the select link for the intake record you want to view. The CPS Intake screen Basic tab appears.
Click the Assignment History link. The Intake Work Assignment History screen appears. All assignment records for the selected intake appear in the list.
Click Close to return to the CPS Intake screen Basic tab.
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