As a supervisor, or as one who performs supervisory tasks, you use various areas in TFACTS to perform the work management tasks for the members on your team: the Desktop tab, Assignments tab, and Administration tab.
Desktop tab
From this tab you manage daily work items of your staff. You view your alerts, as well as the alerts of the workers you supervise. You also manage approval requests on work items such as intakes and assessments.
View alerts for a worker on your team
Assignments tab
On this tab you manage employee assignments and case transfers.
Assign a work item or workload
Transfer a work assignment
Administration tab
From this tab you perform the tasks that are related to worker information. This includes on-call assignments, employee personal and job information. You can temporarily delegate your work items to other team leaders when you are away from work. You also go to this tab to generate standard reports.
Record on-call employee information
Delegate your assignments to another team leader